Terms and Conditions

All prices quoted are in half-board, per person (only the “suite” price is per room).

Discounts and promotions cannot be combined unless expressly indicated.

 

Cancellation policies

Deposit and cancellation:

The deposit we require to confirm a reservation is a guarantee of the booking and not an advance payment of services.

Should the deposit not be paid within the deadline indicated in the correspondence, the reservation will be cancelled.

 

Private / direct bookings

 

Confirmation of reservation
The reservation will be considered confirmed and binding for both parties on receipt of the confirmatory deposit payment, equivalent to approx. 30% of the total cost of the entire stay. If the amount is not received within the prescribed time, the reservation will be considered cancelled.

Cancellation of reservation
The deposit is requested to confirm and guarantee the reservation (it is not an advance payment of services).

In case of cancellation:

- up to 61 days prior to arrival: 10% of the amount  paid will be retained

- 60 to 35 days prior to arrival: 20% of the amount paid will be retained

- 34 to 12 days prior to arrival: 75% of the amount paid will be retained OR alternatively, we offer the possibility of transferring the amount paid for another stay (of at least equal length of period), to be used before the end of the current season

- From 11 days before arrival to no show: the entire amount is retained and cannot be utilized in another period (Italian civil codes 1385 and 1386).

Delayed Arrival / Anticipated Departure

In cases of delayed arrival or early departure the cost of the empty bed will be charged.  

 

Agencies/Tour operators

The reservation will be considered confirmed and binding for both parties on receipt of the confirmatory deposit payment, equivalent to approx. 30% of the total cost of the entire stay.

For bookings through Travel Agencies & Tour Operator, the balance of 70% must be paid within 15 days prior to client’s arrival.

If the payments are not received within the required deadline, the reservation will be considered cancelled.

The deposit is requested to confirm and guarantee the reservation (it is not an advance payment of services).

In case of cancellation:

- up to 61 days prior to arrival: 10% of the amount paid is retained

- 60 to 35 days prior to arrival: 20% of the amount paid is retained

- From 34 days to 12 days before arrival: the full amount is retained.

- From 11 days before arrival to no show: the full  balance amount paid is retained.

Wellness Centre

Our prices include entry and use of our Wellness Center of 500 sq.m. and is composed of:

• a swimming pool and whirlpool area (children are admitted to the swimming pool area, and if under 12 only with supervision of an adult)

• a “wet” area with a Finnish sauna, a milder herb sauna, a Turkish steam bath, ice cave, a relax area with heated water beds and another relax area with a fireplace and herbal teas (only adults over 18 are permitted to the this area)

• a 3rd area reserved to beauty treatments

 

Garage

Parking in our underground garage is free but subject to availability.

It is possible to reserve a parking space at the cost of € 10.00 per day.

 

Surcharges

- The single room price is the same as the Junior Suite price

- Classic double room for single use: +50% surcharge

- Full board: lunch à la carte

- Pet animals (only small / medium size accepted): 10.00 Euro / day surcharge (no meals)

Note: For stays less than 7 days a surcharge of 10% will be applied

 

Reductions: (will be applied only to 3rd and 4th beds in Junior Suite)

- Children from 0 to 3 years: 80% reduction

- Children from 3 to 5 years: 50% reduction

- Children from 5 to 8 years 20% reduction

- Reduction 3rd bed adults -10%

- Reduction 4th bed adults -20%

 

Discounts and special offers cannot be combined.

New Year’s Eve dinner: Euro 120.00 / person, reduction for children according to age. (No alternative dinner will be served on New Year’s Eve).

 

Check in and check out

Rooms are available from 15.30 on arrival day until 10.00 on departure day.

If arrival is expected to be after 20.00, we would appreciate being notified.

 

Late arrival or anticipated departure

Should the period of stay be modified, ie. either delayed arrival or early departure, the cost of the empty bed will be charged.

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